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  • I have an ordered a cake for my 2 years in a row and I have an issues each time. The first year, I didn't order the cake with enough time so I wasn't able to get the cake exactly how I wanted. My issue that year is the girl gave me so much attitude and belittle me. However my mom enjoyed the cake. This year, the 2nd year was beyond awful. I ordered my cake 2 weeks in advance and spoke on the phone with Stella for 45 mins customizing the perfect cake for my mom. When I went to pick up my cake, they said they had no record of my order. It really upset me because I had to pay for my cake when I ordered it. They were so lost in what to do, Stella offered a pre-made cake in their fridge but I wanted the cake I ordered. Eventually, another woman came out and offer to make my cake for me. I was so happy. They even gave me a dozen cake pops and one for my son who I had with me. They eventually found my order form filed in the wrong month. Later at my mom's party, when we cut into my mom's cake, I saw the cake was white and not the pink champagne cake, I ordered and paid extra for. The cake tasted & looked like vanilla. When I called the next day to ask them about the cake they gave me two different answers if the cake was suppose to look white or pink. I'm really disappointed in the overall customer service. The cake was really good but the headache I got with dealing with their service is not worth it.
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