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  • After my horrible review, I was contacted by this place to give them another try with another person that they say is much better. I figured I should give them another chance because one person should ruin the whole company, right? Anyway...as I promised, I would update my review...I call this an update, but want to keep my previous review posted as that was my worst experience ever. =o( I came back here and met with a new person. I'm happy to say that my hair was not yanked in any way and was treated much better; however, there was just something that seemed so off. At first I thought it was just me and maybe going to the Scottsdale location spoiled me in some ways, but no. I truly believe that the services in this place is just not comparable to Scottsdale or the one in Glendale, AZ. I went to the next closest place to me which was in Glendale and they performed their services just as great as Scottsdale! =o) So...with this experience I can finally say that this particular location just does things differently that are not pleasant to me. They wax over the same spots and it's just a harsh feeling...you know when they keep waxing at the same spot...it becomes more sensitive, but they just keep waxing...it's that kind of harsh feeling. Just like any places you decide to read reviews on...there are going to be awful reviews and great reviews...but it really boils down to your own experience and how you like it. Sorry to say that I will never come back to this place...the only reason I would come back is if my current esthetician started working here. Previous Review: I've been to Scottsdale location, but wanted to try this out since it's so much closer to me, but my goodness! This is by far the worst service I have ever received!!! I should not have given a tip, but I guess I just felt bad if I didn't tip...such a mistake in my part. I really hate to give such a bad review and I'm not even going to mention the person's name. I came here to get a facial and particular person dropped some wax and it dripped to the back of my neck. She began yanking on long hair without even giving me warning! She blamed my hair for getting on the wax. Are you seriously serious??? I felt like she was a newbie and who was so unsure of what she was doing. I would NEVER come back to this specific location!!!
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