| rev:text
| - What a huge disappointment.
The three of us (me, wife and son) arrived and were seated immediately. This was, by far, the best customer service of the night.
It took a few minutes for our waitress to arrive. "No big deal." I think. The restaurant is busy (but nowhere near full) and its early - we have time.
We decide to put our son's order in immediately. He takes longer to eat and usually requires some coaxing, so I am fine if his meal arrives 10 minutes earlier than mine - it creates a nice buffer for everyone.
A few minutes later my wife and I place our order - soup and pirogies for her, meatloaf for me.
Our beers arrive. Our sons meal arrives. Everything is going smoothly. And then nothing happens. We wait. And wait. And wait. No updates from the server. No checking in. Nothing.
We are pretty patient people. We understand things can get backed up. We try to enjoy our drinks while our son reads his Highlights magazine and chomps on fries (he thought the Mac and Cheese tasted funny - and I agreed). After nearly half an hour my patience is at an end. My child is done eating and starting to get restless and we don't even have soup, let alone entrees. I flag down our waitress and ask if my wife's soup is at least coming soon. She pulls out her notepad and stares at it with wide eyes and rushes off.
By this point the tables around us, who are larger parties and arrived after us, are getting their food. Many of these other tables having ordered the same items we had ordered.
The soup arrives and our waitress tries to leave without a word. When I ask if our food is coming soon she informs me she will find out. "The kitchen is backed up." we are told. (Not too backed up for other people who ordered the exact same things after us?)
Finally our entrees arrive - nearly 45 minutes after our sons. No apologies. No explanation.
At this point I flag down a manager. I don't like talking to managers. I am not a complainer. I try to give people the benefit of the doubt, but at this point I was extremely frustrated.
But here is where things get truly bizarre. As my wife and I calmly explain our frustration, it becomes clear that the manager is more annoyed with us than anything.
We ask for boxes. We get our check. No words. No acknowledgement. And because one more dumb thing needs to happen, we find that there is no pen to sign the check - just an eyeliner pen. What is happening!?!?
The manager comped our entrees, which seemed appropriate, but that wasn't the goal. We wanted an apology. We wanted an explanation. If you read any of my reviews, I am generally pretty positive and forgiving - but this was just too much.
Here's the thing: I normally LOVE Church Brew Works. The beer selection is great and the food is really solid.
Tonight's meal was a disaster. The food was good, the service was poor. It makes me sad to say that we won't be returning any time soon.
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