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| - I used this company for years and USED to swear by them.
Apparantly they're under new ownership or management and boy, have they gone downhill!
1st, they charge completely outrageous prices for the installation of your "leased" or rented equipment. You DO NOT own it when you pay them literally thousands of dollars at start up.
Once it's installed, the nightmares begin...CONSTANT breakdowns and malfunctions of their equipment, which sure, they'll come and fix it, over and over and over again, after repeated false alarms disturbing not only your sleep in the middle of the night, but your whole life because you never know if it's a "real" alarm or not.
And then, what a coincidence, they will send out an Alarmco guard to check your premises to make sure it's secure. That's wonderful, but read the fine print....it's $50 for every false alarm.
IF you notice all these $50 false alarm response charges, realize it's all because of THEIR faulty equipment, and call them to complain, you get to leave a message for the account manager who will "call you back to address your issues" (don't hold your breath)
After 6 months when you just can't take all the false alarms, extra charges, broken sleep, appointments for "fixing" your system, etc., and decide to tell every representative you talk to 3 times a day (because that's the minimum # of calls for false alarms in a day) to CANCEL the service...they inform you they have to have it writing because they have to confirm it's you and have back-up (even though every call is recorded and you're required to give your password on every call to confirm your identity)
They give you a fax # that apparantly never receives your request for cancellation of service. (What service!?)
But wait...it gets even better if you happen to sign up for service out of Vegas!
Your $50 false alarm charge doubles to $100 if they have to send a guard "way out there". Funny, the contract doesn't say that. Also funny that you don't even have the option of discussing the false alarm charges due to THEIR faulty equipment if you're not close.
This company is being run by CROOKS....DON'T DO IT!
And then they hand your account over to a collection agency for a few more thousand dollars (not sure how they figure that out when it's $50/month)
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