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http://www.openvoc.eu/poi#funnyReviews
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  • I have had some good but mostly bad! I filed a dispute on a $200 transaction back in September 17 and have spoken to the other party over twenty times trying to resolve this. While TruWest advised me that they could not dispute this transaction because I initiated the transaction and would need to contact the company for further assistance. After months of stress of trying to find out where this money is, that company then reveals to me after their investigation and me involving Better Business Bureau, found that the money was retrieved back from TruWest back in October 17!! All the while they just lead me to believe they were clueless and helpless for me. I called to check the status of an email I requested to state that the request to dispute was denied so that the other company could further research. I later received a call from an innocent by stander of which called me back and stated that after she researched and found that TruWest did have the money and would have it deposited into my account!! After almost 6 months! I am thankful that this is finally resolved but I am livid at the fact that MY FINANCIAL institution deceived me! I am NOT going any further with this trainwreck! Other than that, the encounter I had at this branch with the tellers was exceptionally well, its the behind the scene folk that I cannot mimick that response. Toodles!
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