Yep! The unthinkable. It has happened. Bed bugs. Yuck. We noticed on a Friday night around 6:30pm and started calling around to get an inspection. They didn't answer their phone till Saturday morning. They came out at noon as we agreed and did the inspection. A man named Uriel came in and looked at things. He was ok, Not great. He only deeply inspected the room that we were concerned with. He didn't check anything else in the house other than the corner of one mattress in another room. It seemed a little more like he wasn't pleased to be working a Saturday. He answered my questions with short direct answers, which is good but it would have been nice to maybe explain things to me. I'm not the professional when it comes to this. I was looking for a little comfort in being given a little more knowledge of how this all goes. He first tried to sell me on heat treating my entire house for $1800. My jaw dropped. Then he offered to heat the one room for $1000. I haven't been saving up to pay for bed bugs! Hello! Let's do what works for the client instead of what makes you rich! Very unhappy with this company, their attitudes stink and all he would elaborate on is up selling. I do not recommend wasting your time. If you are looking at this review, it is because you are devastated and looking for help just as I was. Move on to the next company.