If I could give them a rating with NEGATIVE five stars, I would do that.
Strike 1. When you pick up prescriptions, sometimes when the person helping you is at their computer at the middle island, they speak really loudly and ask you for your personal information to verify your identification. You have to damn near yell out your answers, and everyone can hear you. Do they not realize the concept of identity theft?
Strike 2. I dropped off my prescription at 11AM. The pharmacist asked me what time I wanted to pick it up. I told her 3PM. I pulled up at the pick up window a little after 3PM. Guess what? It wasn't ready. She said "We got backed up.." She asked me to come back for it in 15 minutes. I guess I should have just told them that I needed them ASAP and that I would wait in the store for my prescription.
Strike 3. I brought back a prescription because it wasn't the "cream" that they usually give me. I explained to the pharmacist that this new one is more of a cream and my original medication was more of an ointment. I also explained to him that the new one doesn't work for me because I tried it before and my skin just doesn't respond to it. This guy was less than sympathetic. On top of that, he seemed a little irritated that he may have to special order the item I needed. He just looked at me with that "Are you done?" look..
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The people that work in the store part of CVS are nice and helpful. A couple of them are even sweet.
Do you ever look at people while they're doing their job and think, "this person shouldn't be in this line of work"? That's what I think of every single person that has ever "helped" me at this CVS Pharmacy.