As most of the other reviews indicate, this place sucks. Don't waste your money here. Staff here is the embodiment of everything you don't want in customer service employees. Will lie to your face and do whatever they can to avoid issuing a refund. Spoke to a manager and she gave me her email and lied to my face about how they couldn't issue a refund then and there. Didn't have time to stand around and argue about how I'd been given several different excuses and all of them were obvious lies. They ranged from it being illegal to issue a refund to them being unable to because the tickets were from another company. I paid cash and was given a wristband. Nothing complex about issuing a refund there. Never even stepped foot inside the club so i can not speak for how terrible it is in there but judging by the waves of guys who walked in through the "vip" access, i can only assume that its a ratio of about 3:1 guys to girls. Also they lied to me over the phone about the cover charge. So either the entire staff is incompetent and can't figure out how to get their stories straight or more likely, they are all just shady liars. If I wanted to get ripped off and lied to I'd just go ahead and send money to a Nigerian prince. Do yourself a favor and go literally anywhere else in scottsdale. Special thanks to the security, cashiers, and manager. All of whom lied to my face and were the least helpful people I've ever met.