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| - Went to Frank & Albert's with my parents for a last-day-of-vacation breakfast and was literally shocked by how poor the experience was. We were seated quickly by the hostess who provided menus, and then waited at least 10 minutes to be acknowledged by anyone else ... no "I'll be right with you", no water, no coffee, no taking of our order. Once we finally did order, we waited another 10 minutes for our coffee which was delivered with cream but no sugar - after asking for it from the waitress, he was halfway through eating before she actually brought it.
The food arrived relatively quickly, delivered without a word by a guy from the kitchen. It was extremely hot and delicious. I had ordered a side of bacon which was not delivered. When the waitress finally brought the sugar, I asked for my bacon which then took another 15 minutes to arrive, once we were all pretty much done eating - and it was disgusting. It was brittle, dry, and tasted of chemical, like sterno. My parents both tried it and agreed ... I would have sent it back (it was $5.65 for 4 pieces), but at that point we just wanted to finish and leave.
The main issues I observed: The hostess seated folks as they came in and then did *nothing* else, just sat at her station in the middle of the room. There was one waitress serving all tables (5 total when we were there) - and was also the bartender. In order to access the bar, she had to walk around a hallway and in through a door behind the bar - an inefficient setup for someone needing to go back and forth. She was not well organized and could have used help - the hostess can't bring waters? Coffee? Also frustrating was the wait staff that came over from the other restaurant (they are connected) ... 2 additional waitresses that sauntered in and out, chatting and drinking water/coffee, while patrons waited without. Someone needs to seriously overhaul the game plan at Frank & Albert's.
The single star is because the food (except bacon) was delicious - the orange-ricotta pancakes were especially memorable.
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