Four of us went last night (a Saturday night) after an event at the IX center. Within walking into the front doors things started off on a not so great foot. The hostess looked less than thrilled, as she was preparing to seat a party of 11, with 2 other groups waiting to be seated as well. When it was finally our turn she replied "oh, a walk in" when she learned we did not have a reservation.
She initially began to seat us in the lounge, but knowing it was a nicer establishment we requested to be seated in the dining room. She obliged but warned the service will be slower.
At this point it took us over an hour to get drinks and receive our meals. They were clearly understaffed for a Saturday night especially with a large event going on at the IX center nearby.
My mother in law said her salad was good but dressing was not on side as requested.
My father in laws steak meal was cold.
My husband and I ordered prime rib with mashed potatoes and an underwhelming cheese muffin thing. We were content with our meal and also enjoyed a good wedge salad and French onion soup.
Overall, slowwwwwwwww service and the price is too high for the quality/warmth of the food. The waitress had been busting her butt all evening keeping up with her tables. A man in a suit, maybe a manager??, was even bussing tables, delivering meals, etc. I had only been there once years ago and wanted this most recent experience to be a lot better than it had turned out to be.
The location and idea is great, but the execution needs work.