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  • I know this is long but it'll be worth the read. One of the reasons I picked this place is because it's close to the ASU downtown campus which is where I work and go to school, it's moderately priced, and the utilities are included--which is great. But, I've had a lot of issues with management not keeping their promises and sometimes it seems like they don't value me as a tenant. When you sign the lease, there is a specific section that states you cannot have or smoke weed in your unit or anywhere on the complex, which doesn't bother me either way because I don't smoke. My neighbor, unfortunately, does and the only reason it bothers me is because it makes my apartment smell like weed. The first time I complained they told me they would walk over with security within 10-15 minutes and check it out. NOTHING happened, at all. Sound travels pretty well in between apartments and I heard nothing, no movement, no knocking on their door, no one walking outside, nothing. Considering weed (according to management) can get you evicted, I was very surprised when they didn't do anything. I complained a second time a few weeks later and made someone walk over with me, he confirmed that he could smell it coming from their door and that my apartment had a hint of it, too. Still, nothing happened after that. I'll probably just call the cops next time. About 2 weeks after I moved in (In July, mind you) my AC broke and I had strep throat so I was burning up. I understand their busy and it's a big complex, but something like that requires immediate attention because a broken AC in the middle of July makes the apartment unlivable. There was another time that my plumbing backed up so there was water rushing out from under the toilet and the tub wouldn't drain. As simple as it is, luckily I know how to turn the water off for the toilet because their EMERGENCY maintenance guy lived (at the time) an HOUR away. Even though I had turned the water off, it was still leaking but if I hadn't, my apartment would have been flooded by the time he got there. When I went in to see what was up with that, a manager very rudely said "Well, we can't tell our employees where to live." Yeah, no kidding, so how about you don't hire someone who lives an hour away then, especially when they have to respond to emergencies. A little fed up with the office but other than that, it's a convenient place to live, the apartments are nice, and there is a lot to do in the surrounding area.
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