Grimaldi's pizza is pretty darn good. Chandler and Ahwatukee residents: Eat here with confidence... knowing your food will be just as good here as the Scottsdale location without too far a drive!
That said, the service was a little lacking on our most recent visit. I think the waiter assumed we would not be tipping well because we were redeeming a free birthday pizza, so he gave us subpar service. But why wouldn't we order a free pizza (along with our other items) if they sent it to us? Who in their right mind turns down free food? Of course we tipped on the pre-discounted amount, but not everyone does. So, I understand a waiter's pre-conceived frustration. Still, do I have to tell the waiter "I am going to tip you X amount as long as you give us good service" in order to receive good service?
3* for service. 4* for the pizza and the apps. I am leaving it at a four because Grimaldi's shouldn't have to suffer because of a waiter's off night. Still, Grimaldi's, you might want to have a little talk with your waiters about working on their poker faces; showing your disappointment all over your face when a customer presents a coupon you provided to them is not a good start to a meal.