So today I went in with a really beat up phone that I couldn't get to charge, despite clearing out the port. I met with Christopher Pohl (Solutions Specialist) and he was really great. First off he really tried to help me fix my phone before trying to sell me a new one!
ultimately he knows it's only a matter of time before this phone fully goes, and you know what? When it does (we did finally get it to charge) I'm going to go to this Verizon and seek him out.
I had fine, even great customer service. I walked in on the middle of the day on a Tuesday so not a lot of traffic but still. Christopher spent his time doing a really good job and that sort of work does not go unnoticed.