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  • It's a shame their decent food is marred by terrible service and overall management. I recently moved into the area and was told by several people that this was the best Indian in the area. I decided to take my parents there for dinner based on these recommendations, and it was a mistake! Initially the service was good if a little slow; it does not take 15 minutes to pour two glasses of wine and deliver them to a table. If only we had known... We ordered three dishes, rice and naan. My stepmother explicitly asked for her Aloo Gobi to be mild as she can't stomach spicy food. My paneer and my dad's chicken were ordered at medium. And then we waited. After a reasonable time, the sizzling platter of paneer arrived. Assuming the other dishes were right behind, I chose to wait and eat with my parents. The platter had gone cold by the time the Aloo gobi showed up, but then.... nothing. No chicken, no rice, no naan. We asked three times. THREE. And that Aloo Gobi? Extra Spicy, to the point my stepmom couldn't eat it! Seriously. Eventually the rice (steamed) and Naan trickled out to the table, but my dad's meal was straight up AWOL. Turns out the young server had forgotten to punch it in! Asking three times hadn't reminded her to check with the kitchen. By the time it showed up, we were clearly very upset. And at the end of the meal, they just handed us a bill and said sorry. That's poor FOH management. Why wasn't the server better trained? If she was junior, why were there no managers on the floor? Why didn't the expediter in the kitchen catch the fact there were three covers but only two entrees? And why didn't they do anything to make up for the fact they completely ruined the experience? I have no problem paying for the food we ate, I have a problem with management not doing a damn thing to rectify their obvious mistakes. Needless to say I'm not going there again. In fact, I had Indian a few days ago, but I went all the over to Banjara to go get it.
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