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  • Blown away by the customer service by Matt. I messaged him through the Yelp app about the cost to install an offset toilet flange. He messaged back for me to call so he could ask a few more questions before providing the quote. I called and spoke with Matt in detail about what I was looking for and he was able to provide a quote over the phone. He also offered to drop by and take a look at my issue for no charge. Honestly, I haven't found a plumber to date that makes free, in-home estimates. Matt was able to stop over just a few hours after speaking with him. He had a look at the issue and was able to confirm his over-the-phone-quote was good (which was over $50 less than a quote I received days earlier). I also had him look at a spa-tub that was improperly installed to get his opinion on what to do about it. He gave me some great advice and pointed out a few extra issues I hadn't picked up on. Lastly, as he is leaving through the front door, he points out that the drain pipe to my water heater is leaking. I had just emptied my water heater 2 days ago and didn't bother to check if it was leaking after refilling it. He gave me a few things to try to resolve the issue, but if it continued to leak, gave me a price to fix it in addition to the toilet flange repair. Well, after I gave the pressure release valve on my water heater a few light taps with a hammer , the leak stopped... crisis averted. I then call Matt again regarding his availability to perform the work on the toilet flange, which he could have scheduled only 2 days later. However, (without getting into the details), I asked him "...if this were your house, what would you do?". He replied that he would NOT have the toilet flange work performed if it were his own house. This answer to my question meant after 2 phone calls and a trip out to my house that he made exactly zero dollars from me. I'll definitely be calling Matt for future plumbing needs. ** I know this sounds like I was paid to provide this review, but these are simply the facts.
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