Although this place carries some of the highest end kitchen and professional cooking utensils, they still make you feel like your right at home. The staff are very friendly and personable, not conceded at all. I went in to get some knives sharpened, and was treated to a Nespresso demo with complimentary espresso while I waited. The staff was very knowledgeable about all products that I asked about, especially their high end knives. I'm definitely going back next time I need anything kitcheny!