I mean...it's Chipotle. Nothing fancy and I never expect much. Came here for lunch today; my order was placed via the app and was ready when I arrived(yay!) but they made me a bowl instead of a salad and gave me sullen looks when I asked for a bowl of lettuce so I could fix it myself(boo!). the food was average BUT I was pleasantly surprised by the generous amount of salt and lime on my chips! That made me a happy camper.
Edit 4/26/18
So last week I ordered two bags of chips with salsa, and when I got home, there were hardly any chips at all! I called Chipotle and spoke to Andreas, who immediately apologized and offered a refund and chips and salsa for free. I came back today to get my refund, and Andreas was so pleasant! He gave me two large bags of chips with salsa and a drink. The customer service here is excellent, so I've amended my stars to 5.