Been here twice. Second time with a group of girls. A waiter broke my friend's camera by accident, the manager did not waive her bill, nor did he provide free dessert. My friend tried to use a $10 off coupon that was emailed to her, the manager told her: "this coupon is not good for Saturdays." my friend said: "for what happened tonight, you should at least honor my coupon." It wasn't like my friend was asking for free stuff. I could hear the manager snap at her: "Do you want me to pay for your camera or not?" He made it sound like if my friend got reimbursed for her camera, she did not deserve to use the coupon.
For a high end restaurant like that, the manager's conduct was totally unprofessional and we will never go back there anymore unless a new manager is in place.
The waiter was very apologetic and was very nice.
My friend dealt with the corporate directly and got her broken camera reimbursed. The manager has not apologized for what he said nor had he contacted her after.
Personally I don't have anything against this restaurant, the food was good, service was good, but will not go back there because of this manager.