For laser hair removal at the Scottsdale location, they are ok.
Morning appointments are very tricky to get and twice they canceled my appointment and I didn't find out till after I arrive and waited and waited and finally called to find out they canceled, and no call to let me know. Which wouldn't be bad but I work graveyards (get off at 7 AM from downtown Phoenix) and the place is almost 30 miles from my home in deer valley and the earliest appointment they have is about 10 AM.
The tech is nice though, and the shopping at the boutique is a nice distraction while I wait. They do a good job, I just dislike the availability and how difficult it is to schedule an appointment at a convenient time for me.