The first time we went there the service was wonderful. But just a day ago we took them there again. Their appointment was at 10. We thought it would take around an hour for each dog (we have 2). Around 5 my husband finally called and they still weren't done. They said they would call when they were. 20 minutes later they called and said our dogs were going to be as done as they were going to get. Apparently they wanted nothing to do with the blow dryers. Maybe they wouldn't have minded so much if they weren't sitting around in crates for 7ish hours. My dogs aren't crate trained. They were probably miserable. I wish they would have informed us that they were backed up. We wouldn't have brought our dogs in around 10 if they were going to work on them until hours later. Ugh. Needless to say we won't be going there again.