Mike helped us this evening and I must say not much personality but great service. We went in to activate our new iPhone 5 and it took all of 15 minutes but then.... We tested the phone before walking out and it wouldn't ring. Not Mikes fault! Now he is activating another new one lol. Good attitude though.
Well let me correct this completely! Now the good attitude is going sour. The computer is telling him he can't make the phone change until Friday, Black Friday no less due to a system error. His manager, Jessica I believe wants nothing to do with this and ignores us. Now we have been sent away with a out of the box failure that they won't deal with because a machine says they can't. Seriously, doesn't anyone have brain there? Have they heard of customer service?
Off the San Tan location where the Manager Tim was amazing and immediately took care of our problem and made it clear a that the Verizon n problem shouldn't be our problem. Verizon at San Tan , You Rock. Verizon Germann and Gilbert we recommend no one go there!!