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  • The gym is nice on its own but this past month I was charged the monthly fee twice. So instead of paying 20 dollars I was charged 40 dollars. I went to speak to someone about this, showed them my bank account statements and all. They went into my planet fitness account and noticed they did charge me twice. I had around 22 dollars in my bank account when it charged the first time so I was left with a dollar and some change. After they charged me a day later again, I was overdawn in my bank account I asked them to please resolve it, theh spoke to someone on the phone and said that it has happened this month to other people as well and they didn't know why. I was told I had to email my bank statements which I did do. They still have not responded. I was told I would get a phone call, I still have not yet gotten it. I am more upset that because I was charged twice, I was overdrawn. Now instead of owing the bank 20 dollars, I owe them 55 because the bank is charging an overdraw fee. The employees tried to tell me my payment was pending and they have not taken my money. I logged on to my bank account today and it was no longer pending because it charged it completely. I just want this matter resolved asap. I am completely dissapointed in the way this matter was handled.
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