The massage was good but the facial left me feeling sticky . The fact that they didn't give me my complimentary acupuncture consultation since they said i didn't schedule it is what upset me most. Lets just say i didn't see that you had to schedule the massage/facial and acupuncture separately, you wanted to charge me an extra $25 to reschedule like you are a real medical office. I know you may like to perceive yourself as one but the reality is, your overhead is no where near a doctor office and even they don't charge most of the time to just reschedule. All in all, kristy was cool and Tom seems like a stand up guy but they need to get over themselves if they really think that they should be charging $25 to reschedule a simple consultation.