About: http://data.yelp.com/Review/id/KBVXb17xnhGLAbxa3P0OwA

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-01-28 00:00:00 (xsd:dateTime)
itemReviewed	Main Event Entertainment
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	WHAT A JOKE!!!! This place has no integrity and ran by people with no sense of customer service. Decided to go for a day out and enjoy this place. Heard both very positive and very negative things about this place but am always someone who wants to put their own opinion on a place. Spent $75 for the kids to enjoy some of their arcade games and things like that. Kids wanted to play Laser Tag so we sign up. Girl named Mikenze was nice enough to help and charges me for the 5 of us to play. She said next one starts at 2:15 and to just go stand in line and it runs every 15 minutes. It was 1 so we were like ok kids can play some more and the wife and I will enjoy a drink and appetizers at the Bar. Andrea was great and very personable and should be a valued employee. An hour passes and we go stand in line. People in line are holding a paper. I figure I must of just not got mine. I ask and they say I was never signed up but next available 1 starts at 3:30. I was frustrated at this point and asked why I was charged but not signed up? They called the Manager Jesus ( Here's where the no sense of customer service comes in) I ask for a refund so we can be on our way we weren't going to wait an additional hour and a half. He asked for my receipt. I did not have, must have lost between the receipt for the $75 we spent on cards for the kids to play or the $35 we spent at the bar with food and drinks, and the $45 for the laser tag I had lost it. I explained that I had only been an hour and a half at most since purchasing could you look it up. NO is what I got. I said are you really not going to give me my money back, he told us to remove the wrist bands before he refunded the money (like we were going to stay and actually do it at this point!!!) he said he could only refund me $38. I said well the total was $45 and the extra was a tip for them suiting is up and helping during laser tag. Which at this point we were not going to and had not done. He was very rude and said sorry you should have kept your receipt. I explained that we had been here a while and already spent over $150 there is not a way to look up a transaction? NO is what I got. Meanwhile in the back Mikenze is doing what Jesus should have been doing and looking up my transaction to give me my money back. Mikenze did find it during this conversation (2-3 minutes maybe) and apologized and offered to give it back in cash. Realizing she was putting in the only effort and essentially doing her boss Job I just decided to leave without the additional money back. When a company meets an issue is when you find out how much integrity that company has. Not sure if this is what they were trained to do but Jesus handled this so poorly it was embarrassing. I will not ever be going back. Nothing was offered to try and make it right, nothing was done to try and get us in laser tag, nothing was done but a manager arguing with a patron on simply giving his money back. Really would stay away. Heard too much bad stuff and now dealing with it first hand....
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	LP

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