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| - If I could apply ZERO stars, I would, because this place is awful.
I bought my first car ever from Lake Norman Chrysler in 1994, a Chrysler Concorde. The dealership was under different ownership back then. Around 150,000 miles, the car had problems, but that's to be expected. I had the transmission rebuilt, then replaced (they were still making Concordes at the time). I had 8-10 sensors replaced. I had a new engine put in. In 2007, I sold the car to a friend, and with minimal maintenance, the car is still on the road today, at 220,000 miles. No complaints, despite sinking between $12k-$15k into the car for repairs alone.
I bought another Chrysler in Maryland in 2007, a Pacifica. I returned to the Lake Norman area in April, 2011. I decided automatically, based on my prior experience at LNCDJ, to go back there for service. BIG mistake.
The minor stuff- The car wash bends my front license plate every time it gets washed (5x so far). There is still dirt on my car. There is no paper floor mat to keep their dirty shoes from transferring dirt to my carpet.
THE BIG STUFF- They are sketchy! I wanted all 4 brake pads and rotors replaced because at the time of my last service, their own serviceman told me they needed to be replaced. That, and having sold Hondas for 3 years in Maryland, I know that those items need replacing every 45-55k miles. I set an appointment several weeks in advance for an 8:00 time slot. I reminded them what needed to be done, and asked that they call me if anything else needed work. They said it would take 3-4 hours. At 12:00, I called to check on my car. I couldn't reach my service manager until 1:00, despite him not taking a lunch break- he was just too lazy to return my call.
Then he proceeded to tell me 'We replaced the two front brake pads like you asked." Wait, hold up! I asked for all 4, plus all 4 rotors to be replaced, and it has been 5 hours! He said, "you only said the front two brakes." So, after getting mad and losing my temper on the phone, he said my car ALSO needed new tires (they are 3 months old!!), my transmission fluid replaced (also 3 months old) and my windshield wiper blades replaced (only 2 weeks ago, and at THEIR dealership).
I ended up getting 4 new brake pads, two front rotors replaced, two rear rotors resurfaced, and the wiper blades replaced AGAIN. FREE. I refuse to pay them any more. And the shuttle didn't arrive to pick me up until 2:00, making this an all-day affair.
The OTHER MAJOR ISSUE: I needed an oil change last week, and I purchased a service package from them that included 3 free oil changes, so I have no choice but to return unless I want to pay full price somewhere else (I'm debating doing just that). I went back on a Friday because I also had received a piece of mail saying I won something, come in to claim my prize. Yadda, yadda.
Now, I used to SELL cars, mind you. I know how salespeople are, and I know how a lot of people view them, especially CAR salespeople. Well, this "free prize" apparently included going on a test drive, giving them lots of personal information about your spending habits, budget, and financial information (yearly income, credit, etc.) I only wanted my stupid free prize, not a new car. But, going along with it, I gave him my information and then he told me I won a free oil change at their dealership. woohoo!
He had written all of my personal information on the flyer that had been mailed to me that I had brought in. I wanted that piece of mail and all the personal information on it back. Keith Jones, the salesman, took it and put it behind his back, like a child would do. "Nah-Nah, Can't Get it!" I thought he was joking, but he wasn't. I asked another employee for his name, and not only would they not tell me his name, they said "you're not going to get that paper back. it's ours because you gave it to us."
So, what do you do when someone steals something of yours? YES, I CALLED THE POLICE. The dispatcher asked for his name, he said "Guess," He argued with me when I described his clothing to the dispatcher. The dispatcher asked for me to talk to the manager. Salesman takes me to the "manager" who laughs and calls me a crazy lady. The cops showed up, got my piece of mail, and give it back to me.
I got the police report, which had the salesman's name on it, which is the only way I know his name. I visited their website and discovered the guy I talked to wasn't a manager, and wasn't even pictured on their website (maybe he's new?).
Anyway, lesson learned. YOU GET WHAT YOU PAY FOR. I'm not going back.
Don't make my mistake. This was a 17-year old business relationship they trashed.
If you know of an alternate Chrysler dealership in NC that is more respectful, honest, and timely, please send me a message! For now, I'm driving all the way to Massachusetts for service, as when I lived there I had stellar service at Sudbay Chrysler in Gloucester, MA.
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