Came here for the first time over the weekend with the family based on recommendation from a family friend. Before reading into the details below, here's my summary of the 2 star rating.
1/5 - service
3/5 - food
3/5 - atmosphere
3/5 - cost
Had a 7pm reservation and gotten seated 15 mins later. Staff was not fast and made no eye contact to ask what tea we wanted. After another 10 mins, a staff came by to set the table and took tea order but never brought it. We eventually asked for the pot of tea which they brought 30 mins in ... except both pots were hot water (typically 1 pot of tea and 1 pot of hot water is brought to table). Tried to flag down a wait staff to get a pot of tea. By now, it is 45 mins in and we can finally order.
Service
For chinese and first timers, the staff do not pay much attention which is a bit off putting. They are extremely friendly if you are a regular or family which it looked to be 85% the case when we went on the weekend. Also, staff do not pay much attention when walking around as I probably got hit in the back of the chair several times in an hour as I sat on an open corner of the table near the walk ways.
Food
steamed fish - 4/5
pork chops in plum sauce -1/5
e-foo noodles with mushrooms - 3/5
beef with broccoli - 3.5/5
fried oysters in pepper sauce - 4/5
If you are adventurous, order the same but otherwise stick to anything 3.5 and above so you are not surprised by the creative sauces. Also, first time seeing and having fried potato cubes in beef and broccoli.. spin on beef and potatoes? Maybe
Atmosphere
Generally clean except for the hallway under the arches parked with a line of trays and carts with dirty dishes
Cost
The food does taste quite fresh but for only 1 to 2 plates out of 5 that were decent, it is not worth the $20 per dish avg price tag