I visited from California and wanted to check out a fun bar to dance at with my 4 friends. The two boys paid a 10$ cover and we all got drinks immediately. No more then 3 minutes after receiving the drinks, two of them get knocked over from a girl walking by. We immediately go up to the same bartender (as a worker is cleaning up the mess behind us), explain that the brand new drinks got knocked over and he proceeds to say, "well what if everyone in the bar came up to me saying their drinks got spilled want wanted a new free one??" So we order another drink expecting not to be charged for it. A couple minutes later we were still upset and decided to leave. Receive our bills and were charged for the spilled and new drinks. On the way out, we are trying to finish the drinks fast and a girl bumps into my drink and it gets spilled AGAIN. We find a manager and explain the story and his response was "sorry a lot of our bartenders act like assholes." As if that made it okay? So he gets us one free drink and then we explain what happened earlier about the first two drinks had spilled and he goes "wait outside and I will get you guys covered." We waited outside and we see him chatting away with the hostess at the front for about 10 minutes hanging out. Basically he had no desire to help us, he shooed us away outside so he didn't have to deal with us.
I've been in the service industry for 9 years and this was the absolute worst customer service I've experienced in a long time. I'm understanding of drunk rude people trying to get free things but this was our first bar and were completely polite. Even worse that we were visiting and this was our first impression of the city. If I could I would give it zero stars.