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| - Honestly, let me begin by saying that the 1 Star I have graced this pharmacy with is truly a gift and is pretty much wholly due to one employee that is always smiling and genuinely friendly. Well, that and the fact that 1 star is the minimum rating you can give on Yelp. Moving on...
Plainly put, this CVS is one of the worst in the chain that I have ever experienced. The overall level of service, with the exception of the one young aforementioned lad, is decrepit and lacks any modicum of respect for the time of its clients. Organization is also lacking, as more than once I have been informed of a convoluted labyrinth of steps I have to take to simply fill my son's monthly prescription that the pediatrician electronically sent over to "save time."
If you are cursed enough to be behind another car in the prescription window drive thru, I recommend packing some rations and a canteen of water, as you will be there a while. A long while.
Then when the car in front of you finally pulls away, don't breath that sigh of relief just yet, be prepared to hear the recorded voice telling you to be ready then another live voice saying "wait please. We'll be there soon." Of course by "soon" they usually mean about 3 to 5 to 10 minutes depending on God knows what.
Once that time has passed and you provide the transactional information required to pickup your order, be ready to wait once again for them to retrieve it and finally accept a signature and payment. Then when it comes to
the payment, the cost can vary. Some months the co-pay I have to pay is $10. Other months it's $25. One month, it was free. It's the SAME DAMN PRESCRIPTION every month. Same dosage. Same brand. My insurance hasn't changed either. It's all in how they ring it up and what they type in. I have learned to just deal with it and roll the dice every month. This is Vegas, after all.
Some might say, "Michael, stop bitching about the Drive Thru and just get your lazy ass out of the car and just walk in and do your pickup in person."
That may seem like a fair retort, but I also have a response to that: It's not ANY better or quicker. I've tried that. Many, many times.
One a completely different note (or tangent, if you want to be a pessimist) the merchandise selection is both extremely limited and a horrible value. CVS card or not, the exact same prescriptions and seasonal merchandise can be found either across the street at Smith's or down a mile at WalMart for a significant savings. Not to mention the fact that they stopped selling cigarettes because they are "above that". Please. Because prescription drugs and OTC drugs like Sudafed have never led to any unhealthy addictions. Go watch Breaking Bad and get back to me on that one. The only thing that their 'holier than thou' stance against cigarettes did for them in Vegas is cost them customers and money. Then again, obviously generating a profit isn't a high priority for this place anyway or else they might have attempted to service more than one customer every 15 minutes.
Overall, I couldn't recommend this CVS if it was the last pharmacy that hasn't been looted after the zombie apocalypse. Just keep driving and go somewhere else.
The only reason I still go there after 10 years is because I'm an idiot and too lazy to fill out paperwork to transfer the prescription to Costco or WalMart. It's akin to the famous line from Hotel California.
You can check out any time you like but you can never leave. FML.
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