My girlfriend placed an order at 10am for her sons birthday cake. It was supposed to be an 8 inch monster truck cake.
She's a working nurse, but still found time to call during her shift around noon to confirm if the cake was ready. She was told the cake was indeed ready for her to pick up.
After her shift around 4pm she went to pick it up. She was told that they had already sold her cake to someone else by mistake. They also told her that they don't have anymore 8 inch monster truck cakes, only the bigger sizes.
You would think that since they made the error selling the reserved cake, they would give her the bigger size for no additional charge. But instead they only offered a partial refund and a new cake with a different theme.
Terrible customer service. The cake they gave looked very half-assed. Very disappointed they messed up a 4-year olds bday cake.