Rene made me feel like I was the most important person in the spa and my experience was heavenly. The facial left my face glowing, my skin was smooth, hydrated, and I felt totally beautiful. The hand massage with hot mitts melted away any tension left in my body if there was any. Her voice is calming and she moves gracefully around so as not to disturb your serenity. She recommended the Cranberry Enzyme and I love the product. I'll be back for more pampering.