I'm sad that I have to give this place this rating as my experience was not great.
First off, keeping in mind that this place is located on the ghetto west end, you can't expect much in terms of experience but you would at least expect the food to be great.
Going in it was very busy which is a good sign. I got seated at a dirty table which they came and 'cleaned' with a napkin from the dispenser on the table. Then all they did was sweep everything from the table to the floor.
Then they gave us the menu with a small order sheet to write our order but forgot the pen.
I ordered a large Pho Dac Biet but when the lady was bringing it she spilled half it on the floor and herself. Instead of refilling the bowl and cleaning it she brought the bowl with beef and soup hanging off the edges to our table and served it this way. Not only was it super messy but very uncomfortable to eat this way. If you look at the photos you will see that the lady is on the floor cleaning the mess... with her bare hands.
The coffee was not drip coffee. It was done through their espresso machine and took them 2 mins to make and serve.
Then when the bill came, i placed my card on the tray and said they only take cash. No signs were displayed of this. Good thing I understood a bit of vietnamese because i over heard them telling to the rest of the staff loudly that "this guy did not bring cash"... and "Chuh oy he should be more prepared"... how the F*!# was i supposed to know they took cash only if they didn't even display a sign about it. Luckily for me the convenience store had an ATM machine next door.
Other then the service and experience, the food phone was pretty good. Hot, big portion and tasty.
Overall i would give 2 out of 5 and will never come back again.