High priced and customer service could have been a lot better. I'm not sure what the difference between Piato and Piato Too are, and as a customer, this is not clearly defined when you approach the counter. When your not greeted, it's hard to then know the difference or feel comfortable asking.
I was frustrated that on a 1 hour long lunch break I had to go to each counter twice just to get 4 hot dogs and 2 orders of french fries. Apparently there IS a difference between the two entities. At least this is what I was told by the chef at the 'french fry side' as he argued with me. Thanks - I pay your salary, so I don't need to be treated like a moron because it is not clear which entity has the item I want. Why name them essentially the same? It's like Fashion Bug having their 'right fit' line and having a Marissa and a Melissa pant that fit two totally different body types - are you kidding me? Pick another name from the bazillion available so I can remember if I'm this or that shape to you! Geesh!
Back to the Piato's (one and too), for the price and the frustration, I will go to Blues BBQ for my hotdog with coleslaw and actual barbecue (not just sauce).