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| - Came in here because my husband was very excited to own his first Dodge. We knew we would need to get a used car as that's what our budget allowed. The sales rep that helped us, can't remember his name but was Brazilian, helped us find a car we were looking for and let us know it's within our budget and would help get us approved. Test drove it and my husband fell in love with the car. Once everything was sent in to the bank for financing it came back denied. Well we let him know we are willing to go down a model or an older year to find something similar. He let us know the range we were approved for and will go find us a car and show us. Well the car they bring up is a Hyundai.... why on earth would they show us a Hyundai when we were looking for a Dodge. Frustrated we spoke to the floor manager, Jason, and he was on the right page with us and gave us options as to what vehicles were available. He found us a car within our approved range that had just come in to the lot and we were excited to get it. He helped us a great deal and I would give him 5 stars, however he was ending his shift and said he would let the two other guys finish helping us out. Once he left, the two guys came over and let us know that they would need an additional 3,000 down payment to take that car... I'm sorry what!? We already had a nice down payment on hand, plus a trade in, the floor sales manager helped find a car in our range and they STILL couldn't seal the sale!?!? How is that possible!!! They lost our business quick, those 2 guys did not listen as to what we were looking for, gave us an approved range with the downpaynent we had still wanted more money. What's more they didn't explain ANYTHING to us! Super frustrating. We went to another dealership that got us a similar car in that price range with the down payment we had and were able to get us ready and out in half the time. If looking for a used car, go to Carmax and stay away from these clowns. But thanks to Jason for being courteous, listening to what we were looking for AND explain things to us. Clearly your sales reps need more training to gain the trust of your customers.
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