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| - A comprehensive review after dealing wtih CenturyLink for about 3 weeks and why I will be canceling on Monday Morning (tomorrow). I called Centurylink to get set up with top tier 100mbps internet back in December, on the 23rd.. After going through the entire set up process for a good 30 minutes, the person on the phone informed me that there were no technicians available to install internet until January 4th, over 2 weeks away. But, wanting to go with the slightly smaller company despite pretty comparable prices to cox, I decided to wait. I had to pay more for my data on my phone and give up my earned work from home days in order to accomodate not having internet for over two weeks. The guy also told me that someone would contact me when my install date got closer and give me a smaller window of time compared to the 8am-5pm window he had to give me. Fast forward to January 3rd. No one has called. I give a call on my lunch break. After sitting on hold for 5 minutes I tried calling a different number. Again sat on hold for over 5 minutes and recalled the first main number. After 18 minutes of being on hold I get David from sales. Incredibly condescending. I let him know that I'm frustrated with how long I've been on hold, but all I'm looking to find out is what my smaller window of time is for my install the next date. I really don't even need a time window, I just need to know if its before or afternoon so I can plan my work schedule accordingly. After back and forth asking him for this information (please, if you're a supervisor, I ask that you review his call with me, I'll happily let you know my number) he tells me hes going to transfer me over to a customer support agent, Valerie, who's "great and will help you" so I get Valerie. In my absolute most patient voice, just trying to get this bit of information, will my service be installed before or afternoon the next date-I was told I would be given a smaller window of time, is that possible? she tells me that all slots are booked from january 4th through january 8th. ???? Yeah. I know. I'm one of them. So I ask again, explaining clearly my question and she tells me she doesn't know. So I say something along the lines of why was I told otherwise initially? And she says oh your service time is going to be between 3:30-4pm. I know, that she just said this to get me off the phone. Way to go. I work in customer service too. Sorry hun, not the way you treat customers. Very next day, I get a call at 10am from a service tech saying hes in my area and will be at my house in 30 minutes. So now I have to rearrange my entire work schedule so that I can leave work in that instant. Guy comes, he's nice, gets everything installed, leaves. Internet is okay, but when I check the speeds, my upload and download speeds are hovering between 7-9mbps. Obviously not anywhere near the 100mbps I was expecting and paying for. I decided to give it a chance anyways assuming maybe this is something because I'm a new customer. I dont know. Literally offering this company the benefit of the doubt at every turn while still trying to live my life that very much requires fast internet in order for me to pay my bills, including this one. Over the weekend I tried using just one laptop primarily with email and streaming netflix to my smart tv. Both timed out consistently due to poor connectivity. Sunday evening, I attempt calling every number listed on the CenturyLink website to absolutley no avail. Even though the prompts say they can connect you to technical support, when you call that number (because it doesn't auto-transfer, you actually have to hang up and dial it) it just gave me a reading of advertisements. Great. Cool. So I try using the chat with support feature. At this point, I'm on my phone because I literally have no internet. Literally none. Mind you, we're at 3 days since the install and I already lost all internet. Agustus C is whom I chatted with. Not sure if this is a robot or not, but he made some typos, so I assume it was a real person. Agustus cannot pull up my account information from my phone number or my address, and I don't have enough data for this chat let alone to pull up and search emails, but I also don't have any internet! Agustus gives me a link to chat with someone else but that link literally just forwarded me back to him?? So then he gives me a number to call, but in the message with the number he includes their hours of service which are not until monday morning and it's sunday evening. I tell him this. he tells me to call anyways. I call. Wow. what a surprise. After 3 minute of menu prompts, theres no one available to help me, and I should call back during business hours. So here we are. I still don't have internet. I have exhausted ALL phone numbers and chat services. My account "doesn't exist". Not only am I now at a starbucks scrambling to make up the hours of missed work I've had dealing with all of this, but I cannot even cancel this horrendous service
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