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| - The purpose of my review is not to badmouth this business (yes doctors offices are a business) I am here to share my experience of why a transferred care & why I would not recommend Southwestern Pediatrics to my family or friends.
Southwestern Pediatrics does not have separate Sick child/Well child entrances & waiting rooms. On one visit I had brought my too-young-to-be vaccinated 2 week old son here for his well baby check up. Five minutes later walks in a couple with 2 kids, one of which was about 5 yrs old, coughing with a sniffly nose. The sick child was running around touching stuff & playing. Yes kids need to go to the Dr when sick but I was extremely uncomfortable with sick & well children together in the small lobby, playing with the same toys. This was especially stressful as a first time Mom trying to protect & keep my newborn healthy.
Students. On my son's first visit he was 4 days old. Three strangers walk in with Dr. Lockey, she introduced them as students & began his *first ever* examination. Here I am, with this beautiful helpless newborn who is completely dependent on me getting examined for the first time & I'm competing with 3 students for a view.. Of MY son. Strike two.
Our last & final visit we waited in an empty waiting room for 35 minutes. We waited for the Dr for another 25 minutes in the exam room & in walks a STUDENT. He starts examining my son, invites me to ask any Questions I have for the Dr to him so that he can present them to her before she came in. Well I came with a list. When he could not answer a *single one* so I asked if he had any background in pediatrics. He said just what he had read in class & at the moment he was just doing clinical rotations.. not a student of Pediatrics, just a run of the mill Med student in maybe his second year? OH I was furious. So a random Med School student is touching my 1 month old son, rotating his joints & checking him out.. for practice, doesn't really even know what he is doing.
So the student typed all my questions onto his laptop & said he'd ask Dr Lockey the questions & get back to me. We wait in the exam room an additional 20 minutes & then she enters and asks me if I have questions. So one by one I re-ask all my questions. (So basically all the time I spent talking to him was practice for the student. Thanks for using my newborn as a practice dummy.)
Next, I ask her about Colic. Of course, I'm the parent that researches on my own first to get the text book understanding & ask my Pediatrician for additional or practical information. Her description of colic was pretty off, she couldn't remember the specifics & instead of quickly stepping out and finding the correct information, she just rattled off some answer that maybe 20% aligned with what I learned in my birthing classes & Webmd. All while there's a student in the room that she's teaching. Oh ya, we were there a total of 2 HOURS for a well baby check up that had previously took 25 minutes total. Strikes three, four & five..
At no time prior to or during my appointments was I EVER asked my permission to have students present for my newborn's appointments. ASK patients their preference! By the time your student comes in & is touching my baby you've already taken away my choice & put me in an awkward position to now stop the student who is probably under the impression that his presence was permitted.
And do you think Dr Lockey has students constantly in her office out of the kindness of her heart? No. It's a business. She is probably getting paid to teach, which is why she's not asking patients up front if students can administer exams & sit in on them. If she gave patients the option to decide up front then less patients would consent & less students would get experience.
Lastly, a close friend continued her newborn daughter's care with Dr Lockey after I left. Dr Lockey's office made an internal error & did not have vaccines for my friend's newborn baby. Get ready for this.. instead of sending patients to another ped for the shots, the staff advised my friend to wait to get her newborn vaccinated. Advising her to let her daughter be behind on vaccinations because their office didn't have the decency to send her somewhere else for one visit to get these important immunizations on time!!!
I am so glad I transferred care when I did. Too many red flags for me.
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