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| - My friend and I visited this past Sunday with our three kids. She and I chose cakes - the napolean and the strawberry shortcake. The kids had an ice cream cone, a shake, and a scoop in a cup.
The 12oz shake was $5.95 just plain and any add ins were $1.25 each. That's ridiculous! The vanilla was rich, buttery, and overly sweet to me. I did taste the coconut and lemon sorbet and thought they were good.
Both cakes were horrible. $5.95 each and both tasted old, stale, and flavorless. I took one inside to let them know I was unhappy. The young lady said that since they were Freed's products and not theirs she could not do anything - no money back, no offer of an exchange, nothing. I told her that was very bad business, and no excuse as they were offering the products. I left my name and number with her and asked her to have the manager call me. She came out and said she called the manager, Mark Glassman I believe is his name, and that he would call me tomorrow. No call received yet.
We spent over $30 for treats for 5 of us, most of which were bad. Then to complain and not have any offer to make it better? Yep. You've lost customers and earned yourself two negative advertisers.
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