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| - Date at Discount Tire Monday 8/8/16 - Today is Wednesday 9/21/16.
Thanks to manager Preston for getting me back on the road safely and for being so honest! I had traveled from MI to AZ when I noticed low air pressure in one tire on my new 2016 Silverado truck. I pulled into a GM dealership and was told the tire could not be repaired due to the position of the screw lodged in bottom/side of the tire. They did not have my tire in stock and suggested I go to Discount Tire in Anthem. By the time I reached Anthem my rear passenger tire read 16 pounds. The store was crazy, crazy busy when I arrived 10 minutes before closing. The manager Preston asked if I could come back tomorrow and I said I had an 8:00 appointment in Scottsdale. He said it would be a wait. Meantime a lovely lady with her two children were called up to the desk by Preston. Although the lady did not master the English language I observed Preston carefully explaining everything to her until he was sure she understood the problem to convey to her husband. Preston was also kind and patient with her children, who were getting bored and restless. Preston took the time to ask their names and grade etc. He then went to each waiting customer and apologized for the wait. Now it is 6:15 and a young lady from Prescott knocked on the locked door and explained her problem (similar to mine); but she had an appt in Anthem at 7:00. Preston let her in and assured her he would fix her up and she would be on time. Again thanking the rest of us for our patience. His workers never looked upset with the room of customers, knowing they probably would not be getting off work on time. Preston never looked or acted stressed out, instead remained calm and very efficiently took care of each of the four people in the waiting room. Two of the customers were from Anthem as regular customers. They both had wonderful things to say about Preston, his crew, workmanship and products. I commented that it comes from the top down. When there's good management, employee s model that behavior. Well in the end my tire was fixed! I asked if I needed a new one and Preston said No, it's as good and safe as new. Today, five days later the tire has not lost a single pound of air. Preston did not charge me anything, but treated me (and everyone) like we were buying a set of very expensive tires. He did not charge the Prescott lady either. But rest assured, we will come back when we need tires. Anthem Discount Tire store will be the one and only that I go to. I plan to recommend the store to everyone. Thanks for reading my long review. I got carried away due to my satisfaction with this store and the manager.
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