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| - Ok -I have to start out with full disclosure..I walked in to place a takeout order at 6:30pm on a Sat night during a Cardinals game. (I planned on putting in some wait time, and I was OK with that)
I always order to go from this location, so I've become familiar with a few of the gals who work the to go desk.. I must say, none of them work hard at customer service. (I don't demand much, acknowledgement, correct order, and good quality, that's it.. I am not one of those demanding consumers who think you owe me the world just because I'm there in front of you) Back to the take out desk staff; Most are young, I get that, but the "meh" attitude is prevalent. It pisses me off to spend good money on dining and feel like I've been ripped off, because of that, I try and make sure and be very specific when I order-
Here's how it went: "15 traditional wings, ranch on the side, wings extra crispy, appetizer of street tacos" - that was it.
I waited an hour, (which I was fine with) my food was brought out . It's SO SAD, but I know to NEVER, EVER leave with take out food until you CHECK THE ORDER. ( seems so silly, it's take out food, for goodness sakes!) but people do NOT CARE!! Most only care if your order is wrong IF YOU BRING IT BACK..
Back to the food .. I check the order before leaving: 1) no ranch, but 3 blue cheese 2) street tacos are so cold the grease on the chicken has begun to congeal 3) wings are not extra crispy, but soggy, soggy, soggy
I tell the "meh" gal in the takeout booth, who says she will get the manager. She comes back out and says," my manager wants to look at your food."
Me: "OK, it's right here, is she going to come look at it?"
"Meh" girl: "no, she wants me to TAKE your food to her so she can look at it"
WTF? What? Your Manager can't even come to the front to talk with a dissatisfied customer? You want to TAKE my food back to the kitchen it just came from so someone can possibly poke their fingers all over it so see...what? If I'm telling the truth? What?
I ask her to have the manager come speak directly with me, please. A manager comes up front, it was a woman, and she pretty much had the same,"meh" attitude as the take out crew.. But mentioned that she would go to the kitchen and see how quickly they could make it right.
I sat for another 15minutes and finally asked another gentleman, (who was also wearing the Red shirts managers wear) if he wouldn't mind helping me and checking to see the status of my order. I was not willing to wait ANOTHER hour for them to get my order right..
He immediately went to the kitchen, checked in the status, came back and notified me, and apologized (the FIRST one to do so). I explained the situation to him, he then said he would personally oversee the order before it came back out, AND he pulled up my original check and removed the charge for the wings, altogether. Now THAT is a manager who cares about service! I would have been fine without the refund. I just wanted somebody to acknowledge that this was NOT that difficult if an order to get right! And DEFINITELY not an order that should have taken the 1.75 hours to prepare correctly.
Manager (male, NOT THE FEMALE) is on top if it. There were several phone calls and food returns that happened during my almost 2hrs in this place; every one if them that HE handled, the customer left happy.
Sorry if you have a problem and you get the female manager (or assistant manager, not sure) with the "meh" attitude, she must be the one who trains the take out staff.?
I will go back, but I will never leave here without checking every item in my order..( so far it's 10 for 10 there has been something wrong) Ouch!
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