I came here at 10 p.m. on a Tuesday night. I was sat on the patio and waited and waited and waited. I saw the hostess throw her arms up in exasperation when I didn't get served. I kept leaning over and staring at all the servers but no one ever came to the patio. I waited for a full 15 minutes. As I was walking out the door I noticed a manager there, so I called the restaurant. When I explained the situation to him, he gave me an apathetic response of "I'm sorry." Now I work in upper management and I thought it was weird that he didn't say anything else...just silence. So I said "You don't seem very concerned." He came back with "I am, it's too bad you don't come back." Or something to that effect. Honestly trust the other reviews. Depending on the day you go (esp if the manager is there) total nightmare. Honestly it should be the opposite. If a manager's on site everybody should be hustling. Anybody who has had poor service, I recommend complaining to corporate.
***Update: After I left a scathing review with Corporate the ACTUAL manager of the restaurant personally called me. She agreed with my sentiments and was upset with the supervisor and wait staff. I just really hope they get their act together...