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  • ***** update below*** Changed stars from 1 to 5 thanks to one employee There was a mix up and miscommunication on our part with the auto payment when we had already vacated our unit and were trying to cancel. The corporate office told me that the district manager would be able to issue a refund via a check and prorate the 3 days we were being charged in August for our unit. When my husband went in to the storage unit to verbally cancel, the district manager himself, I believe his name was Ryan, also said that he would be issuing a check. When I called back and spoke with him to verify that the check had been mailed out a month later, he all of a sudden did not remember who we were, and did not have any notes in the computer reminding him, and just read the terms of the lease to me. I explained to him that I understood the terms of the lease but when I called, I was told by not only corporate but also by himself that a check would be issued. All he did was apologize and say he's very busy and runs 10 stores. Horrible customer service on his end and apparently he's too busy with his 10 stores to care about one customer. Corporate did tell me that all refunds had to go through the district manager, but the district manager all of a sudden said he couldn't do anything. He didn't even attempt to try and reconcile the situation or try and make me happy. The customer service is horrible here. Once you're out they obviously don't care about you and don't want any repeat business or referrals. Yes I signed a lease so that's what they fall back on but verbally tell you something different. Very shady. **** Sharon from the regional office called me and was able to help me out. She was very professional, courteous and helpful. All that you would have expected from the district manager. Thank you Sharon.
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