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  • Where do I start? From the moment I walked in I knew it was going to be a terrible experience. We had a reservation (which by the way, if you want a booth you have to state that in your reservation. I found that out from the snotty teenager who sat us) A group walked in a head of us and they had a problem with their reservation, for some reason it took FOUR people behind the hostess stand to try to resolve this issue, while the lobby backed up and everyone else was ignored. We finally make it to our table and after a solid 8 mins out waitress greets us takes our drink orders and leave, we figured since we had ample time to look over the menu we'd be able to put in our appetizer order, but I guess that wasn't an option. She was more attentive to the group of 8 and the group of four around us, I guess our tip wasn't good enough? 25 mins after our original reservation time after we've received our drinks, the waitress asked all the tables around us if they'd like to put in a order and continued to walk right but us. I'm not sure why I had to stop her and ask her if we could put in our appetizer order... but we did and 20 mins later we got our appetizers the Burnt ends were good (not worth the aggravation though). An hour after we sat down we are putting in our dinner order (we requested that we put in our dinner order after we finish our appetizers, because we didn't want everything coming to the table at the same time). Our waitress disappeared quite a bit over the hour and forty five mins this adventure took. Our drinks were refilled once (oh and she asked when she put down our check if we'd like a refill). This place isn't worth the aggregation. The bbq is over priced and really mediocre at best and service is terrible. I wouldn't go out of my way to come back, which is a shame, there was a lot of hype around this place and it just didn't live up to the Michael Symon endorsement (maybe the Chesterland one is better?). Overall I would have rather thrown $100 out the window, at least it would have been put to better use.
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