Loved both my experiences with Ariel's. They replaced my zippers in my favorite leather boots about 2 years ago and they still look great. This time I had two of my favorite purses that needed some love. He hand-stitched the handle on one and added some leather patches on the inside of the other. I wish you could have seen the before.. I had ripped the inside lining and the handle was literally ripping the bag down the side. It's my favorite purse for traveling and I thought it was a goner but Ariel gave it new life! I'll attach some after photos! Would highly recommend!