We decided to try BurgerFi on a whim one Saturday afternoon when we were out shopping. The big lunch rush was over, so it was not crowded.
The place seemed clean and the decor is nice. The metal chairs were much more comfortable than they looked.
The staff was polite and answered our questions about the menu. Unlike some other reviews, we did not have a long wait to either order or to get our food. Our order was delivered to our table about 5-7 minutes after ordering. That seems fine for made-to-order burgers.
Unfortunately, we found the food to be exceedingly greasy. The wrapper on my guests burger was nearly translucent from the grease. The onion rings were BIG and well seasoned, but literally dripping in grease, to the point of being inedible. I had the Breakfast All Day burger and the egg was overcooked and rubbery and the bacon was undercooked. The flavor was good and I wanted to like it, but the flaws in the preparation and the saturation of grease just ruined the meal for us.
The price was quite high for what amounted to "clever" fast-food.
We walked over to the Market District grocery and bought some candy and gum to get the greasy taste out of our mouths.
We will not be returning. If you want a burger with unique toppings, go the Rail. If you want fast-food, go to A&W or Swensons. In between, go to Five-Guys.