Went here to get some closet organizers. Overall I don't mind CT..for a big box store it's one of the more neater/organized places...things aren't all over the floor or misplaced in the shelves so usually there isn't a mix up at the register (but the sign said it was $10 and not $50!). Their stores do have that industrial feel to it..better than Costco but not like Target. You don't see staff too much on the floor but since I haven't really had to interact with them I can't really comment. I like how the aisles are labelled so you can easily find what you are looking for. They also have a computer in the front of the store that allows you to do a search (kinda like Chapters) which is great. Before you start running all over the store you can easily see if they have what you want in stock.