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  • The Tempe PF Chang's has always been known for poor food. We've eaten at many other locations in both CA and AZ. We have compared the various dishes and the service at other locations, and last night confirmed our worst fears about this location. Let's be clear, I'm only reviewing the Tempe location. Our waiter seemed odd from the beginning. We were seated in a very empty restaurant. Maybe 10 guests in the whole place. Yet our waiter didn't introduce himself, or ask for our drink order. Instead giving us a quick hello, and telling us he'll be back later for our drinks. After ordering drinks, our server returned 6-8 minutes later saying the "bar is slammed, and please be patient." Note: The restaurant and bar were fairly empty, and we only ordered 3 beers and a wine. Our server finally took our appetizer order. We ordered lettuce wraps. Having ordered this over a dozen times, I know the look and taste. The white gelatin noodles weren't fully cooked and hard, and server didn't ask to mix the sauce to our preference. BUT when a bug crawled out from the lettuce we almost screamed. It was crawling around while a tried to flag down a waiter (or anyone) to witness the bug. Another waiter came over, and saw the bug and whisked the dish away. When our server finally appeared, we told him of the bug. He replied, "Was the bug big or small?" Hug??? We decided enough is enough. When the bill arrived, the lettuce wraps were still on our check. We questioned this, and our weird waiter said he wasn't authorized to remove the cost. "Well, find the manager then!" The bug infested appetizer was eventually taken off our bill, but the manager never stopped by to smooth things over. There's plenty of great dining options in Tempe, so don't eat here.
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