Smug crooks!!!!! I recently acquired a 3 month old puppy who was enrolled in the Wellness Plan at the local Banfield pet hospital. I was asked by the previous owner who was unable to keep the puppy due to personal reasons if I would take over the payments on the plan and continue the puppy's care with Banfield. Being relatively new to the area and knowing nothing about Banfield I was ok with that and agreed to do so. Heres where my troubles began. I went to the local Banfield to switch the account into my name and make payments on the account and guess what.....yep, you guessed it, they dont transfer accounts between owners and even tho I had the puppy whom theyre familiar with in tow, "there was nothing they could do for me!" Beings as the previous owner is currently living out of state I had to call him to call them only to find out that I was going to be responsible for $305 worth of cancellation fees and "services rendered" on a puppy who has seen a vet once! Apparently the entire year of care was only $400 so the next 9 months were practically free but they couldn't pass those savings on to me or offer me a credit or anything so I was forced to pay the three hundred dollars simply to cancel the plan. Furthernore when I called and explained my situation quite simply the customer service agent couldnt have cared less! When I told him that I'd looked into their company on Yelp and the reviews werent too good he basically told me that he doesn't give a *hit about Yelp or what users on Yelp have to say, he was very cold and smug and uncaring, so Felix, heres your Yelp review!! I will be having shot records transferred to another local vet, Quite frankly Ive never been treated so coldly by someone in the animal care business and Im relieved to be walking away although I must say I do feel like Ive been robbed and Id have much rather spent that money on actual care for my new pet!!! GOOD RIDDANCE!!!!