| rev:text
| - Classiest McDonald's restaurant I've ever visited with the most classless management.
I came in and ordered my burger the same way I always do... "ketchup and cheese only." I've been ordering that way since I was a child and I'm now feeling old AF. It's practically motor memory now to speak my order exactly like so.
The food came quick. It was like lightning. I give them that much. In the short minute I waited for my food, I couldn't help but acknowledge this is the nicest, most presentable McDonald's I've ever been to. I was notably impressed with their clean, neat look. My food arrived and I sat myself down. I opened my burger for an accuracy check to see immediately it was not made as ordered. My receipt showed it was not due to the food prep staff, it was an order taking error. The cashier was polite at least... just incorrect. No big deal.
My problem lies in what seemed to be their manager/supervisor on duty. A short woman with short hair and a tie. I can only assume she was the manager because she was the only one I noticed with a tie on. I caught her in a free moment and politely pulled her to the side to whisper how my burger was made incorrectly so no attention was drawn to the guests in line. She took it from me after I explained my order and walked away. No "sorry about that," no "we'll fix it," no anything. Just grabbed it and walked away with what appeared to be an annoyed eye roll.
Where my problem had escalated was that I (no exaggeration) waited 6-8 minutes for them to remake a burger they originally made in 1 minute. I watched a number of those people who were waiting in line not only place their orders but receive them with in that time. Which shows me their priority was not in retaining guests so much as immediate profit generating. I stood at a counter where she passed me by several time to serve others with a tray full of fries that had gotten warm at that point before she finally retrieved my burger.
Icing on the cake moment... she handed me the burger as I simultaneously thanked her loud enough for her to hear and walked off. No "you're welcome," no "thank you for your patience," no "sorry for the wait" no apology of ANY KIND for that matter. No words again. She just walked off.
It's one thing to see an employee with poor service etiquette as a front facing representative of your business, but to see that poor service extends to your management team is a problem of concern. I really hope a manager reads this and reevaluates who is leading their team, what examples they are setting for their front line staff to follow, and how they are being received by their guests. Even as I am writing this review, the right column highlights two 2-star reviews, and two 1-star reviews. What they are doing is clearly not working the way it should be and this could have easily been the most impressive McDonald's I've ever been to in my life had it not been for the way their staff is trained.
Ronald McDonald would not stand for this, and he is a clown. Neither should this head management team.
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