For my first visit I made an appointment to have my shellac polish removed. I sat down, and she started using the nail grinder that's normally used for acrylic nails. The process took just as long as letting my nails soak with foil and heat being applied. Now my nails are thin, and rough. One split before I even got to my car. There were two women getting pedicures that seemed to be enjoying themselves but I will not be returning, especially for shellac services.