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| - Great selection of tile ranging from porcelain to natural stone. Floor and Decor does offer competitive prices however the customer service experience is fairly awful. I was running low on marble for my kitchen and needed something to border to fill spaces. I saw some beautiful travertine tile for $1.59, but chose a nice ceramic tile with a stone pattern instead.
My father and I were waiting on some assistance, but nobody approached us or asked if we needed help. My father walked to the front of the store where he saw a lot of the employees standing around the register just talking and not looking too busy. Then he asked someone who appeared helpful for a cart, to which he replied carts are in the parking lot and pointed to the entrance/exit.
After we got our cart, we noticed that the cases of tile were bound together in pairs, which we would eventually have to separated because we ended up needing an odd number of cases. Apparently, the customers are expected to carry their own knives because there was nobody available to offer any help with the packaging. After dulling my car key a bit from trying to separated the cases, a gentleman, who didn't look like he worked there, asked if we needed help. He then proceeded to write on a blank strip of paper and told us to take it to the register for checkout.
Before checkout, we walked to the back of the store in search of thinset. The two young men working this department were very helpful in answering all my questions. Although these two dudes didn't look as though they worked there as well, they still approached us to see if we needed help. If it were not for the two fellas in the installation department, I would've given Floor and Decor two stars (one for the low prices and the other for the wide selection of tile). Because of those stellar guys I give Floor and Decor three stars. So if you're a manager and reading this...give those dudes a raise and some proper uniforms.
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