Great to deal with. Was going to have them rebuild my 2012 Specialized with new shocks front & rear and update it a bit. After talking with Don he suggested I not put my money into a 5 year old bike because the technology has changed drastically over the years. He offered use of two different demo bikes he had in. One was the 2017 Trance, the other the 2017 Anthem. I had the opportunity to ride each bike on the trail for a couple days. The Anthem seemed to fit my riding style better and it handled 10x better than my 5 year old bike. I'm glad he suggested riding the demo's and not just taking my money and reworking my 5 year old bike. I now have a bike I am much happier with, and everything is NEW, not just the shocks! Thanks!